This unit covers the knowledge and skills required to deal effectively with conflict in the workplace. How do you keep your cool, stand your ground and positively resolve conflict? We all can learn more tricks of the trade.
This course divides the content into 4 x 2 hour sessions which can build upon each other or stand alone.
8 hours face-to-face (4 x 2 hr workshops. 4 Stand – alone events or 1 x 8 hour day) supplemented by self-paced learning and on-the job application.
There are no entry requirements. Cost includes individual study materials and support after class for self-paced learning. Students must provide writing materials.
Upon completion of the self – pace material, the individual will be awarded a Statement of Participation.
Managing conflict within a workplace situation is of major importance in working with others and working in a team. This unit can be applied to many training packages in any workplace that requires working with others.
Level 2, 516 Ruthven Street, Toowoomba, or other suitable venue upon arrangement.
Academy of Career Training
P.O. Box 976, Level 2, 516 Ruthven Street
Toowoomba, Qld 4350 Australia
Ph: (07) 4659 5062 | Fax: (07) 4639 1009